NHS 111

How NHS 111 online works

The online service is available across England.

People visit 111.nhs.uk, enter their age, sex, postcode and main symptom and are then asked a series of questions about their health problem.

They can:

  • find out how to get the right healthcare in their area, including whether they need to see a GP or seek urgent care
  • get advice on self-care
  • get a call back from a nurse, doctor or other trained health professional if they need it
  • Benefits of NHS 111 online

NHS 111 online is a fast and convenient alternative to the NHS 111 phone service and provides an option for people who want to access NHS 111 digitally.

It is one of several digital NHS services that are empowering people to manage their own health and care.


Date published: 7th December, 2023
Date last updated: 7th December, 2023