Call Recording Notice

Please be aware that all telephone calls to and from the practice are recorded.

This includes:

• Calls made by patients, carers, and other callers to the practice.
• Calls made by practice staff to patients and other individuals.

Call recordings are used for purposes including:

• Monitoring and improving the quality of our service.
• Staff training and development.
• Ensuring patient safety and accurate record keeping.
• Investigating complaints, concerns, or incidents.
• Meeting legal and regulatory requirements.

All recordings are stored securely and handled in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For further information about how we use and protect your personal information, please refer to our Privacy Notice or contact the practice.

Thank you for your cooperation and understanding.

National Survey Now Live

The National GP Patient Survey is now live. You may be invited to share your experience of our practice. Your feedback is completely confidential and helps us understand what we’re doing well and where we can improve. Every response matters. By taking part, you help shape the future of our services, strengthen patient care, and ensure we continue to meet the needs of our whole community. Thank you for taking a few minutes to have your voice heard and for helping us deliver the best possible care for everyone. Your views guide real change.

For information on the national Patient survey please see below 

GP Patient Survey