The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.
Please find our latest figures as submitted by our patients here:
| Month | Don’t Know | Good | Neither Good nor Poor | Poor | Very Good | Very Poor | Average FFT |
| Dec | 2 | 64 | 22 | 9 | 132 | 10 | 83% |
| Jan | 0 | 75 | 16 | 12 | 106 | 10 | 83% |
| Feb | 4 | 66 | 24 | 8 | 118 | 9 | 82% |
March 1 69 26 12 118 12 85%
We welcome all Patients to submit their feedback following their appointment, via the following SMS, We also have QR posters displayed around the surgery, and forms can be obtained from reception.
‘We would like to invite you to complete a short survey about your recent visit to The Sidings Medical Practice, feedback helps us improve our patient care. The survey will only take 2 minutes, please click on the following link:
https://forms.office.com/r/jMuNghJGPt
